Beltvan Vornix App Privacy Policy

1. Introduction

This Privacy Policy explains how Beltvan Vornix App ("Beltvan Vornix App", "we", "us" or "our") collects, uses, retains, shares and protects personal data in connection with its website, products and services (collectively, the "Services").

We are committed to protecting the privacy and confidentiality of the information we collect from visitors to our website, registered users of our Services and business partners. This Privacy Policy describes the categories of Personal Data we collect, the reasons for processing it, the legal bases we rely on where required by applicable laws, and the rights that individuals have in relation to their Personal Data.

By accessing or using our website and Services, you confirm that you have read and understood this Privacy Policy. If you do not agree with this Policy, you should not use the website or the Services.

Our website and Services may contain links to third-party websites, platforms or tools. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before sharing any information with them.

2. Website Visitors, Users and Partners

2.1 General Provisions

This Privacy Policy applies to the processing of Personal Data relating to:

• Visitors who browse or interact with our website.
• Users who register for, access or use our Services.
• Partners, including service providers, suppliers, affiliates, intermediaries and other business contacts.

For the purposes of this Policy, "Personal Data" means information that identifies, relates to, describes or can reasonably be associated with an individual, directly or indirectly, as defined under applicable data protection laws.

2.2 Categories of Personal Data We Collect

Depending on how you interact with Beltvan Vornix App, we may collect the following categories of Personal Data:

• Technical data, such as IP address, browser type, device type, operating system, access times, referring URLs and website interaction data.
• Contact data, such as full name, email address, telephone number, postal address and other communication details.
• Account data, such as username, login credentials, account preferences, support requests and records relating to your use of our Services.
• Identification data, such as date of birth, government-issued identity document details, verification records and other information needed to confirm identity or comply with legal obligations.
• Transactional or service-related data, such as records of requests, registrations, use of services, communications and interactions with customer support.
• Marketing and communications data, such as your preferences for receiving promotional messages and your responses to campaigns.
• Partner data, such as company name, role, corporate contact details, contractual records and operational communications.

We may collect this information:

• Directly from you when you complete forms, register an account, contact us, subscribe to newsletters or use our Services.
• Automatically through cookies and similar tracking technologies when you visit our website.
• From service providers, partners, public sources, identity verification providers, analytics tools or other lawful third-party sources.

2.3 Information You Provide Voluntarily

When you contact us or use features on our website, you may choose to provide information such as your name, email address, telephone number, date of birth and identification details. We may use this information to respond to your requests, verify identity, provide support, send service-related notifications, fulfil contractual obligations and, where permitted, send marketing communications.

3. Purpose of Processing Personal Data

We only process Personal Data where we have a valid legal basis to do so under applicable law. Depending on the circumstances, we may rely on your consent, the necessity to perform a contract, compliance with legal obligations or our legitimate interests.

3.1 Purposes of Processing

We may process Personal Data for the following purposes:

• Creating and registering user accounts.
• Providing access to the website and Services.
• Verifying identity and maintaining account security.
• Providing customer service and technical support.
• Managing communications and responding to enquiries.
• Fulfilling contractual obligations.
• Processing operational updates and service notifications.
• Improving website functionality, performance and user experience.
• Conducting analytics, research and internal reporting.
• Preventing fraud, abuse, unauthorized access and other harmful activities.
• Complying with legal, regulatory and compliance requirements.
• Sending promotional or marketing communications where permitted.
• Developing, testing and improving new or existing Services.
• Managing relationships with partners, suppliers and contractors.
• Protecting our rights, property, systems and business interests.

3.2 Legal Bases for Processing

When processing Personal Data, we may rely on the following legal bases:

• Consent: Where you have given us clear permission to process your Personal Data for a specific purpose, such as receiving marketing communications.
• Performance of a contract: Where processing is necessary to provide the Services you have requested or to take steps prior to entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
• Legal obligation: Where processing is necessary to comply with applicable laws, regulations, court orders or lawful requests from authorities.

3.3 Examples of Processing and Legal Bases

We may process Personal Data on the following grounds:

• Account registration and onboarding — consent and/or performance of a contract.
• Providing and operating the Services — performance of a contract.
• Service notifications and operational alerts — performance of a contract and/or legitimate interests.
• Customer support and responding to enquiries — legitimate interests and/or performance of a contract.
• Identity verification and compliance checks — legal obligation, legitimate interests and/or performance of a contract.
• Website improvement, analytics and product development — legitimate interests and, where required, consent.
• Personalized offers, advertising and direct marketing — consent and/or legitimate interests, in accordance with applicable laws.
• Security monitoring, fraud prevention and enforcement of terms — legitimate interests and legal obligation.

4. Sharing of Personal Data

We may share Personal Data only to the extent necessary and in accordance with applicable laws.

4.1 With Whom We May Share Data

We may share Personal Data with:

• Service providers, vendors and suppliers who support our website, hosting, analytics, communications, customer support, identity verification, compliance, security and operational functions.
• Business partners where necessary to provide the Services or support business operations.
• Professional advisers, including legal, accounting, audit and compliance advisers.
• Regulatory authorities, law enforcement agencies, courts, government offices or other third parties where disclosure is required or permitted by law.
• Successors, acquirers or participants in a merger, acquisition, financing, restructuring or sale of assets, subject to appropriate confidentiality safeguards.

4.2 Data Processing Standards

When we share Personal Data with vendors or service providers, we take reasonable steps to ensure that they process this information only for legitimate purposes and subject to appropriate confidentiality and security obligations. Where required, we enter into contractual arrangements requiring third parties to protect Personal Data and to use it only in accordance with our instructions and applicable laws.

4.3 Controller and Processor Roles

Depending on the relationship and type of processing, Beltvan Vornix App may act either as:

• A data controller, where we determine the purposes and means of processing Personal Data; or
• A data processor, where we process Personal Data on behalf of a partner or another controller under lawful instructions.

5. Security of Personal Data

We use reasonable administrative, technical, physical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, destruction, misuse or loss.

These measures may include:

• Access controls and authentication procedures.
• Data encryption where appropriate.
• Network and system monitoring.
• Secure hosting environments.
• Internal confidentiality commitments.
• Vendor vetting and contractual protections.
• Procedures for identifying and responding to security incidents.

Despite our efforts, no method of transmission over the internet or electronic storage is fully secure. For this reason, we cannot guarantee absolute security. If you believe that your interaction with us has been compromised, you should contact us immediately.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, log files and similar technologies to collect information about how visitors use our website and Services.

These technologies may be used to:

• Enable website functionality.
• Remember preferences.
• Analyze traffic and usage patterns.
• Improve performance and user experience.
• Support security features.
• Deliver or measure marketing communications where permitted.

You can manage your cookie preferences through your browser settings or any cookie consent tools available on our website. Disabling certain cookies may affect the functionality of the website or Services.

7. Third-Party Links and Services

Our website and Services may contain links to third-party websites, applications, plug-ins or services that are not operated or controlled by Beltvan Vornix App. We are not responsible for the privacy, security or content practices of these third parties.

If you choose to access third-party services, you do so at your own risk. Before providing any Personal Data to these third parties, you should review their applicable privacy statements and terms.

8. Data Retention and Deletion

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including providing the Services, maintaining records, resolving disputes, enforcing agreements, complying with legal obligations and protecting our legitimate interests.

The length of time we retain Personal Data depends on factors such as:

• The nature of the information.
• The purpose for which it was collected.
• Whether the account or business relationship remains active.
• Applicable legal, tax, accounting or regulatory requirements.
• The need to establish, exercise or defend legal claims.

When Personal Data is no longer needed, we delete it, anonymize it or securely store it in accordance with applicable laws and our internal retention procedures.

If you withdraw consent for processing that is based on consent, we will stop such processing unless another legal basis applies. Withdrawing consent may affect your ability to use some or all of the Services.

9. Your Privacy Rights

Depending on applicable laws, you may have the following rights in relation to your Personal Data.

9.1 Right of Access

You may request confirmation of whether we process your Personal Data and, if so, request access to that data and related information about the processing.

9.2 Right to Rectification

You may request that we correct inaccurate Personal Data or complete incomplete Personal Data that we hold about you.

9.3 Right to Erasure

In certain circumstances, you may request the deletion of your Personal Data, including where the data is no longer needed, where consent has been withdrawn and there is no other legal basis, or where the processing is unlawful.

9.4 Right to Restriction of Processing

In certain situations, you may request that we restrict the processing of your Personal Data, for example while a dispute about its accuracy or lawfulness is being resolved.

9.5 Right to Data Portability

Where relevant, you may request that the Personal Data you have provided to us be sent in a structured, commonly used and machine-readable format, and ask us to transfer it to another controller where technically feasible.

9.6 Right to Object

You may object to the processing of your Personal Data where we rely on legitimate interests, including for direct marketing purposes where relevant.

9.7 Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

9.8 Exercising Your Rights

To exercise your rights, contact us using the contact details provided below. Before responding to your request, we may ask for information to verify your identity.

10. Advertising and Marketing Communications

Where permitted by law, we may use your contact details to send promotional messages about our Services, updates or related offers. We will only do so where we have an appropriate legal basis, such as your consent or another lawful basis permitted by applicable laws.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in an email.
• Adjusting your communication preferences where available.
• Contacting us directly at [email protected].

Even if you unsubscribe from marketing messages, we may still send you important operational or administrative communications relating to the services where necessary.

11. Lawful Disclosure of Personal Data

We may disclose Personal Data without prior notice if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation.
• Respond to lawful requests from public authorities.
• Enforce our terms, agreements or policies.
• Detect, prevent or address fraud, security issues or unlawful activity.
• Protect the rights, property, safety and legitimate interests of Beltvan Vornix App, our users, partners or others.
• Establish, exercise or defend legal claims.

12. International Data Processing

Where Personal Data is transferred or processed in jurisdictions other than your own, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

13. Data Protection Officer and Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or the processing of your Personal Data, you may contact our designated privacy representative or data protection officer at: Email: [email protected]

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, Services, legal obligations or operational needs. When we make changes, we will publish the updated version on this page and revise the effective date.

Your continued use of the website or Services after any changes take effect will be deemed acceptance of the revised Privacy Policy to the extent permitted by law. If you do not agree with any changes, you should stop using the website and Services.

15. Acceptance of This Policy

By accessing or using the website and/or Services, you confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the website or the Services.